Kids

How have you streamlined the check-in process for your guests?

Every Sunday many guests arrive to our environments for the first time.  We’ve worked hard to remove any obstacles that would be frustrating and tried to make the process as smooth as possible. It’s a pretty simple system!

Steps for GUEST Check-in:

Step 1: Arrive at our main entrance. Host team volunteers are waiting to help.

There are volunteers strategically placed in the parking lot, building entrances, and throughout the hallway to guide guests to UpStreet’s main entrance. There is also directional signage throughout the building.

Step 2: Complete paperwork with the help of host team volunteers.

Paperwork asks for basic information:

•    Name of child

•    Name of parents

•    Address

•    Phone

•    Email

•    Birthdate

•    Grade

Step 3: Host Team volunteer assigns child to the correct classroom and personally escorts the family to the classroom.

Step 4: Greeter (volunteer at the classroom door), takes the child’s paperwork, writes out a name tag, and gives the parent a security tag.

*Security Tag: Matching sets of laminated number tags are velcroed together. One tag has a metal clip on it. This tag is clipped to the child, and the matching tag is given to the parents.

*Name Tag: Large labels with the UpStreet Logo printed on them with a sticky back.

Step 5: Coach introduces the child to their small group leader.

We have found that most of our guests come to church with a friend who helps them navigate the environments. There is also helpful information found on our website for first-time guests.

Our main service host team works in tandem with UpStreet’s host team, staying with the family and helping to ensure that the parents locate everything in the building that they need and find a great seat in the auditorium.

All of our Host Team volunteers are empowered to solve problems and make decisions on the spot to help make sure that our guests have a great first experience.

What do you do to make it easy for your guests to connect?

You might also like to read this: Checking Kids In on Sunday Morning