Guest Services

What Do Our Guests Want From Us?

By Casey Ross / Director of Ministry Services / Browns Bridge Community Church Every Sunday, every guest who comes into our church wants something from us. If we're lucky, they will walk up to us and ask for it. Most Sundays, though, they don't even give us a hint. We just have to guess. Guest Services volunteers are on the front line of giving each guest what they want. What a privilege! And what a responsibility! To make matters even more challenging, each guest wants something different from us at different times. What a specific guest wants before the service may be different after the service. What another guest wants one Sunday is different the following Sunday. What could they want from us? Here are just some of the possibilities: Leave me alone. Where is _____? I'm hurting. Help me. Tell me you’re glad I’m here. Give me a handshake or a pat on the shoulder. Smile at me. Ask me how I'm doing. Make me feel like you're glad I'm here. How do I _____? How do we do all these things and more when there is no way to know what each guest wants? We can go to one extreme of approaching every guest and asking them what we can do for them. We can go to another extreme of sitting back and waiting for them to come to us. We have decided to land somewhere in the middle. Our way is not necessarily the right way, but it is how our Guest Services volunteers give our guests what they need. We have decided to do three things for our guests: Welcome Inform Serve Our Guest Services volunteers lead people into a growing relationship with Jesus Christ (our church's mission) by welcoming, informing, and serving our guests. Every Guest Services volunteer is empowered to do these three things with every guest they encounter. We want to make sure every guest is welcomed and feels like we are glad they are at church. We want to make sure we have the information they need when they want it. And we want to serve them in the ways they need to be served. We hope we give our guests what they want from us by doing these three things every Sunday. The reality is we miss some of our guests. Regardless of how many people attend your church, you cannot get this right every Sunday with every guest. The goal is to connect with as many guests as possible and be available to them all. How do you give your guests what they want from you? Have you answered this question for your church? It is vital that you have a strategy to connect with every guest.

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