Guest Services

By Mike Hartley / Director of Guest Services / North Point Community Church

Guest Services at the North Point Campus requires around 1,200 volunteers that serve on 68 teams.  We like to think of ourselves as a community of families. The word “Family” is much more descriptive of the vision we have for these dedicated servants of hospitality.

Any functional family needs a strong, caring leader with good communication skills. Each family has its own style and personality, and it usually reflects the character of the shepherding parents.  Each Sunday, our family of Volunteers display a common bond and purpose with one another for the greater glory of serving Him.  The Team Leaders, or “parents”, provide regular reminders before each date of service through an email, a phone call, or in person.  At times this might include some corrective coaching, but it is always done in love and in a positive way.

When our families of Volunteers come together on Sunday, they share life experiences, pray together and clarify the daily activities.  This will include covering the order of service and encouraging the family to be sensitive to how others see our church and reminding them to experience North Point through the eyes of our guests. The Team Leader will follow up the day by sending everyone a recap of needs shared within the family.  This makes for strong and supportive relationships, and often leads to unexpected acts of kindness and service to one another in ways not normally expected in a team setting but always present in a strong family.

When it comes to welcoming, informing, and serving our guests, we think of it as a family affair. In doing so, we add dimension and unity to what otherwise might simply be a duty to church and a work to be accomplished.