Guest Services

By Casey Ross / Director of Ministry Services / Browns Bridge Community Church

One of my favorite times of the year is here! I love our Drive Conference! It’s so humbling to have leaders from around the world come to our North Point campus each year. And it’s such an honor to talk with them and learn from them.

When you attend a conference, there are certain expectations you have. You expect the content to be helpful. You expect the quality to be excellent. You expect the systems you have to go through to be efficient. You expect the group putting on the conference to wow you. I hope…and think…those who attend Drive will experience these things.

But what I hope the most is that those who attend Drive will experience feeling like they were the priority of the conference. Yes, we paid attention to content, quality, systems, etc. But we paid the most attention to them.

One thing we take very seriously…in a really fun way…at Drive is how we welcome, inform, and serve those who attend. Every person who attends is our special guest for these few days. And every one of our staff members is a part of Guest Services for these few days. This year, however, we created six teams whose job is to pay special attention to our guests:

1. Information Center Team
2. Parking Team
3. Inside the Auditorium Host Team
4. Outside the Auditorium Host Team
5. Rest Stop Team
6. Wish Granting Team

You can’t just say people are the most important thing to you. You have to act like it.

If you are here attending Drive and reading this…thank you for being here!

If you are here looking for some help with Guest Services at your church…people are always the most important part of anything you do.