Guest Services

A Hole In Guest Services

By Casey Ross / Director of Ministry Services / Browns Bridge Community Church Browns Bridge has been open a little over three years. We have amazing volunteers on our Parking Teams, Host Teams, and Information Center Teams. We have the best leadership over Guest Services...I can say that because it is not me. Over the last year, we have really become intentional about focusing on not only the how of Guest Services but also the why of Guest Services. So you would think we have Guest Services pretty much figured out. We don't. We have discovered a significant hole in Guest Services. How did we discover this hole? Waumba Land, our preschool environment, made us aware of the hole. Apparently a number of first time guests have been walking into our building, feeling uncertain about where to go, and have been coming to our preschool check-in area to get help. Our preschool volunteers have done a tremendous job of helping these guests, but it's not their job to do this. So we're creating a first time guest assistance kiosk right next to our preschool environment. We've never done anything like this, and we're still working on what it will look like. But we're excited about one more opportunity to welcome, inform, and serve our guests, especially our first time guests. This situation has reminded us of two important things. First, those involved in Guest Services should not be the only ones evaluating Guest Services. Second, we will never have Guest Services all figured out.

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