Guest Services

By Donna Vonfeldt / Information Center Coordinator / Browns Bridge Community Church

Guests arrive at our Information Center each Sunday with all kinds of questions. Everyone wants to know what, when, where, why, and how. Questions range anywhere from baptism and programs we offer to directions to another part of the building.

When it comes to informing our guests, we realize our volunteers can only be as helpful as the information they are given in advance. They need up-to-date, accurate information about programs, ministries, and events… with LOTS of details. In this case, MORE is better. The name of the event, who it’s for, dates, times, locations, and registration information are pertinent details to include.

We make it a priority to give our volunteers access to detailed information about events and ministry areas so they can provide the best possible answers to the questions our guests will have.

But beyond answering questions and giving out information, our volunteers go one step further. Our volunteers serve as ambassadors of Browns Bridge. We have the unique opportunity to personally connect with the guests who come to us with questions or comments. Here’s an example: If a guest asks where our Kid’s Environments are, rather than pointing to its location… we offer to take them there. This allows us to have a conversation with them as we walk. Not only do they end up with the correct information, they now feel like they know someone here and see that we genuinely care about their experience.

Taking an interest in each guest who approaches us goes a long way in making them feel welcomed and wanted.