Guest Services

By Mike Hartley / Director of Guest Services / North Point Community Church

The role, Director of Guest Services, can become problematic when taken too literally. We should hold any such titles we have been assigned up to brilliant bright light. Rather than managing from a Director’s Chair, we would be better served by consciously operating from a role of support and encouragement. Paul suggested to the church at Philippi:

“Do nothing out of selfish ambition or vain conceit.  Rather, in humility value others above yourselves, not looking to your own interests but each of you to the interests of the others.  In your relationships with one another, have the same attitude of mind Christ Jesus had.”  (Philippians 2: 3-5)

Our mission of welcoming, informing, and serving our guests is dependent on the gracious participation of an incredible group of volunteers. This realization should provide an impetus to serve and support rather than direct and dictate.

Identify, recruit, apprentice, and develop volunteer leaders with like values. Constantly affirm your thanks and blessings for their contributions and participation and seek ways to better support them. A strategy of authentic service and sincere recognition is overwhelmingly appreciated more than any material recognition one could possibly provide and will lead to increased numbers who want to serve.  More volunteers means greater individual margin preventing service burn out. The win is volunteer satisfaction, and less attrition.

The result is caring, dedicated servants all focused on creating a warm, welcoming, safe environment where the unchurched can come and hear life-changing truth that Jesus Christ cares for them and died for their sins.