Guest Services

By Casey Ross / Director of Ministry Services / Browns Bridge Community Church

If you came to my house, my family would hope to accomplish a few things. We would hope to make a great first impression. We would do what we could to make you feel comfortable and feel like part of the family. And we would certainly do what we could so that you would want to come back. I’m sure this is how you would treat any guest in your home.

We call how we welcome, inform, and serve people at our church “Guest Services” because every person who drives onto our campus is our guest. Just like a guest in your home. We don’t distinguish between members, attenders, and visitors. Everyone is a guest. And everyone is treated like a guest. That means everyone gets special treatment and attention. We want to make a great first impression on everyone. We do what we can to make everyone feel comfortable. And we certainly do what we can to make everyone want to come back.

How you see people, systems, and experiences changes when everyone becomes a guest.