Guests Services is how we welcome, inform, and serve our guests. Guest Services is not one thing. It is the synergy created by a number of factors: volunteers, leaders, signage, facilities, the “feel” of the church, etc. We hope the blog below and the links above will help you as you create a great experience for your guests. We’re still learning, so check back often.
By Jake Miller / Director of Guest Services / Browns Bridge Community Church
It goes without saying that every church in America has designated “handicapped” parking spaces for those with special needs. It’s the law. Offering these parking spaces allows our guests with special needs to park closer to our building, which is a great thing. [...]
By Casey Ross / Director of Ministry Services / Browns Bridge Community Church
You may not have a Guest Services Director, Team, or Committee at your church. You may never have scheduled a meeting about how your church does Guest Services. But you think about Guest Services. And what you think about Guest Services says a [...]
By Donna Vonfeldt / Information Center Coordinator / Browns Bridge Community Church
Guests arrive at our Information Center each Sunday with all kinds of questions. Everyone wants to know what, when, where, why, and how. Questions range anywhere from baptism and programs we offer to directions to another part of the building.
When it comes to informing [...]
By Casey Ross / Director of Ministry Services / Browns Bridge Community Church
I was never a Cub Scout or a Boy Scout. To be honest, I know very little about the organization. But I do know and love their motto:
“Be prepared.”
It’s a valuable phrase for any church’s Guest Services to live by. In addition to parking, [...]
By Mike Hartley / Director of Guest Services / North Point Community Church
The role, Director of Guest Services, can become problematic when taken too literally. We should hold any such titles we have been assigned up to brilliant bright light. Rather than managing from a Director’s Chair, we would be better served by consciously operating [...]
Basic Guest Services Org. Chart
Sample Guest Services Director Job Description
Sample Information Center Captain Role
Sample Information Center Volunteer Role
Sample Worship Service Preschool Card
Serving Guests With Special Needs
When You Think About Guest Services
When Someone Has A Bad Experience
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