Guest Services

By Casey Ross / Director of Ministry Services / Browns Bridge Community Church

We have a problem at our Browns Bridge church. It’s the kind of problem that can turn a guest’s great experience into a bad experience. Mom and dad can love our worship service. Little Johnny can love UpStreet. Little Suzy can love Waumba [...]

By Casey Ross / Director of Ministry Services / Browns Bridge Community Church

In the last post, we talked about what to do with guests who arrive late to your worship service. It is more of a tension to manage than a problem to solve. In response to that post, Deni from LCBC in Pennsylvania asked,

“Our [...]

By Casey Ross / Director of Ministry Services / Browns Bridge Community Church

I recently had the opportunity to talk with some leaders from different states about Guest Services in their churches. During the conversation, I learned something very interesting. We’re not the only church to which people come very late. Apparently, people all over the [...]

By Casey Ross / Director of Ministry Services / Browns Bridge Community Church
Every Sunday, every guest who comes into our church wants something from us. If we’re lucky, they will walk up to us and ask for it. Most Sundays, though, they don’t even give us a hint. We just have to guess. Guest Services volunteers [...]

By Casey Ross / Director of Ministry Services / Browns Bridge Community Church
“I can’t believe you let him greet people at the front door of your church! Do you know what he does on Friday nights?”
Family Ministry requires a background check. Group Life requires an application. Care Network requires an interview. Not just anyone [...]